New Muscles for Effective Retailers

Organizational change management experts Kathi Toll, Deanna Emsley, and Marty Anderson talk about the new muscles retail and consumer brand companies must develop to be effective and competitive. In this episode of Parker Avery’s “Talk Retail to Me” podcast, the team discusses:

• Tenets that must be true for an organization to be effective
• Their experiences of going “back” into the office and traveling
• How communication within an organization needs to change with such a different work environment
• What associates in the corporate buildings can learn from the retail staff “on the front lines”
• Why higher priority must be placed on empathy in a professional setting
• The importance of hind-sighting on a more frequent basis