Kathi Toll

Principal

Kathi Toll

Kathi loves the challenge of learning and strengthening her skills — amplifying her ability to lead retailers through transformational changes.

With over 30 years of experience in product and service firms, Kathi Toll navigates intricate organizations and effectively collaborates with retailers and brands on designing and implementing transformational business initiatives. With notable positions in retail spanning sales, learning and development, and change management leadership, Kathi specializes in change management, education design and delivery, and communications. Her client list includes many of the world’s leading brands and retailers. She holds a B.Ph. in Communication Studies and an M.S in Communication and Leadership from Northwestern. Kathi also has certifications from the Prosci Change Management program and the Kellogg School of Management. She lives in Chicago, where she has served as co-chair of the Small Business Advocacy Council (SBAC) Women’s Leadership Group and on the board of directors of the Professional Women’s Club of Chicago. Outside of consulting and nurturing her insatiable appetite to learn, Kathi stays busy spoiling her puppy (Brioche), cycling, and wine tasting.

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Recent Contributions

The RACI Revolution: How Process Became a Retailer’s Bridge to Trust | Talk Retail to Me Podcast, November 2024

How to Stop Managing Change and Start Leading Successful Retail Transformation | Retail & CPG Advisor, September 2024

Tailored Organizational Change Program Drives PLM Implementation Success​ | Client Case Study

Better Merchandising Processes and New Roles Drive Fine Jeweler’s Future​ | Client Case Study

Discount Retailer Redesigns Its Merchandising Team for Remarkable Growth | Client Case Study

Retailer Improves Store Processes and Labor Efficiencies to Drive Results | Client Case Study

New Merchant Training Program Paves the Way for Impressive Growth | Client Case Study

The Expert Guide to Transformational Leadership in Retail | Parker Avery Insights, June 2024

Wine Giant Benefits from New Organizational Change Expertise and Focus | Client Case Study

Retailer Transforms its Merchandise Planning Capability with Expert MFP Training | Client Case Study

Store Operations Assessment Unlocks Hidden Potential for Discount Retailer | Client Case Study

Organizational Alignment and Role Clarity Drive New Efficiencies for Retailer​ | Client Case Study

New Change Management Capabilities Bolster Retailer’s Resilience and Success​ | Client Case Study

Organizational Change Strategy Brings Efficiency and Growth to Mattress Manufacturer​ | Client Case Study

Wholesaler Sees Success With System Upgrades and New Acquisition Integrations | Client Case Study

Retailer’s Change Management and Communication Strategy Drive Sustainable Results | Client Case Study

The Expert Guide to Organizational Change Management for Retail | Parker Avery Insights, January 2024

Empowering Brand Excellence With a New Merchandising Academy | Client Case Study

What’s behind the mass consolidation in the personal care industry | Modern Retail, July 2023

Transformation Happy Hour: More on Transformational Leadership | Talk Retail to Me Podcast & Video, June 2023

Transformational Leadership | Talk Retail to Me Podcast & Video, March 2023

Strengthening a New Retail Brand’s Operating Strategy and Implementation Plan | Client Case Study

Ask the Experts: Change Management | Parker Avery Blog, November 2022

As uncertainty looms, retailers offer a divided view on holiday hiring | Modern Retail, October 2022

Global Organizational Change Focus Energizes New ERP Solution Implementation | Client Case Study

Organizational Change Management and DEI Converge | Talk Retail to Me Podcast, May 2022

Implications and Perspectives of Homegoods’ E-Commerce Launch | Talk Retail to Me Podcast, December 2021

Thriving Through Constant Change | Talk Retail to Me Podcast with Abercrombie & Fitch, November 2021

Delivering Success: A Best-of-Breed Approach to Change Management | Parker Avery Blog, October 2021

New Muscles for Effective Retailers | Talk Retail to Me Podcast, August 2021

Training Strategies and Tactics for a Virtual World | Talk Retail to Me Podcast, February 2021

New Processes and System Drive Global Retailer’s Merchandise Planning Capability | Client Case Study

Meet Parker Avery Change Management Expert Carrie Habel | Talk Retail to Me Podcast, January 2021

Advancing Proficiency Through Sustainable Learning | Parker Avery Insights

New Core Merchandising and Finance System Improves Inventory and Visibility | Client Case Study

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