With decades of retail consulting and industry experience across all segments, our team truly understands the challenges retailers face. Heightened by the COVID-19 pandemic, retailers have realized the need for agility and resilience in order to quickly adapt to new shopping behaviors and react to supply chain disruptions.
While it’s compelling to consider the latest technologies, a retailer’s foundational elements need to be strategically and solidly in place to achieve nimbleness and resiliency. These capabilities enable leading retailers to not only withstand disruption and constant change, but also achieve the benefits of technology innovation. Key foundational elements include business processes, organizational roles and responsibilities, as well as supporting technologies.