Retail Consulting

A solid understanding of existing capabilities and gaps, as well as alignment on what initiatives are needed to attain a desired state, is critical for successfully solving your most important challenges. We work closely with your teams in assessing your current state and then developing a realistic capabilities roadmap that prioritizes initiatives so you can achieve desired outcomes.

Business process improvement work may be included in a capabilities roadmap, in conjunction with a system implementation, or as a stand-alone project. Working in collaboration with your teams, we focus on improving, simplifying, and standardizing your processes to drive efficiency and business performance.

Working closely with your teams, we focus on properly aligning roles and responsibilities to enhance productivity and business results. Organizational alignment projects are often performed in conjunction with business process and system implementation work, or they can be stand-alone initiatives.

Regardless of size, scope, and cost, all projects produce better results when a company’s leadership ensures a strong organizational change program is in place. It is critically important that the people whom any change will impact are fully aware of and ready to embrace new ways of working. Effective training and learning mechanisms are vital to ensure adoption and sustainment.

There are a myriad of viable technologies available that may address your specific challenges. However, vendor sales pitches and canned demos cannot show how a system will support your business. We objectively help identify, thoroughly evaluate, and recommend systems that align best with your needs, backed by deep experience with leading retail technology vendors across all functional areas.

To achieve optimal ROI, new systems must support your desired capabilities and drive meaningful business results. This means successful system implementations must go far beyond the technical components. We partner with you throughout all stages of implementation focusing on project management, stakeholder and leadership support, business process design, and impacts on your people.