Enhancing System Implementation Value with Executive Change Leadership

Successful retail system implementations are often robbed of value by the lack of a true change leadership mindset in the executive suite. Despite the best intentions, senior executives can create major challenges to realizing benefits from technologically successful solution implementations through a lack of alignment on the new systems’ objectives and processes or by adherence to old ways of thinking and doing business. On the other hand, supportive and engaged leadership can be instrumental in enhancing the value of system implementations.

In this point of view, we take a deep dive into why executive change leadership is critical to achieving value from system implementations. We explore key elements necessary for strong executive change leadership, and we outline challenges and tactics to mitigate obstacles.