I’ve been impressed by the efforts of many retailers over the past several months to quickly deploy new capabilities to allow ongoing commerce while dealing with the complexity and unknowns around both COVID-19 and unprecedented supply chain disruptions. As we outlined in a prior blog, “You Don’t Have to See the Whole Staircase,” it may have been slightly easier for small, local retailers to turn on a dime and quickly develop new ways of keeping their lights on and customers engaged.