Order Management System Selection and Strategy to Unlock Growth

Assessment and selection of an order management system to enable future growth, with definition of the supporting business case and implementation strategy

DOUBLEd SALES*

supported growth plans

REDUCED OPERATION COSTS

* Expected

Client Challenge

The client is a $400M vertically integrated company comprised of agricultural operations, manufacturing, brick-and-mortar retail, wholesale operations, as well as catalog/internet sales and distribution. The retailer is one of the nation’s oldest direct marketing companies, with a highly seasonal business. A significant portion of the client’s sales occurs during the holiday shopping season.

The client was unable to support its growth and expansion plans due to challenges associated with its order management system (OMS):

Existing mainframe systems were 22+ years old, homegrown, and increasingly expensive to operate.
Call center and supply chain operations were evolving and becoming more complex.
Recent business strategy initiatives necessitated more advanced systems and process requirements.

Parker Avery Solution

The Parker Avery Group worked closely with the client to select a new retail order management system and define the solution implementation strategy. The project included the following key activities:

Document business requirements
Develop and issue the RFP
Conduct scripted vendor demonstrations
Define the strategic roadmap and business case

Parker Avery’s deliverables included:

Gap analysis against leading practices
RFP and vendor demonstration scripts
Software and vendor evaluation scorecards
Detailed business case and roadmap
Executive/board communications

Results

The client is prepared to begin implementation of the selected OMS solution, including customer relationship management, product information management, and transportation management to support and drive future growth and expansion.

The client expects the following benefits:

Support the company’s objective of doubling sales within five years
Facilitate the company’s desire to move to a customer-centric model while supporting its strategic plans
Realize a return on investment of 20 – 25%
Reduce IT operating costs

BOOK A DISCOVERY CALL

SEE MORE SYSTEM SELECTION CASE STUDIES

The Parker Avery Group is a leading retail and consumer goods consulting firm that transforms organizations and optimizes operational execution through development of competitive strategies, business process design, deep analytics expertise, change management leadership, and implementation of solutions that enable key capabilities.

LEARN ABOUT OUR SERVICES

DOWNLOAD PDF