A retail system selection project includes the identification, evaluation, recommendation, and selection of technology applications to meet desired business needs. Typically, Parker Avery’s selection projects focus on the selection of software, but in a broader sense, system selection could also include hardware, middleware, and other ancillary technologies.
There are several decision factors to be considered when selecting a new system:
- Business requirements
- Technology platform, including data access
- Business case/return on investment (ROI)
- Vendor culture, partnership, support, and future roadmap
It is important to employ a proven process that includes a healthy balance for these key decision factors, with no bias towards any solution. An objective, guided approach ensures all participants and stakeholders fully understand the final recommendation and can explain to their peers and management how an objective decision was made.
Performing a retail system selection project in a structured manner ensures there are no questions after the fact and that there is clear documentation of why a particular vendor or system was selected. It is important to note that the tools identified in this article provide the foundation to make an objective decision, but the system ultimately selected is based on the client’s perspectives and grading.