The Expert Guide to Retail System Selection

As retailers and consumer brands evolve their capabilities to address a very changed consumer and global environment, it often becomes clear that changes are required to support future-state business needs. Outside of business process improvements and/or organizational design enhancements, these changes could entail the selection and implementation of one or more new systems.

Whether it is to replace antiquated, ineffective legacy systems, support new ways of delivering the omnichannel customer experience, or improve overall business efficiencies, selecting the proper technology must be done using an objective, business-focused approach.

In this expert guide, Parker Avery consultants take a deep dive into retail system selection, outlining best practice activities based on our proven methodology and deep experience. We also identify resources that must be involved, explore key considerations, and highlight pitfalls to avoid.

While the target audience for this expert guide is retail and consumer brand companies, our approach and recommendations are applicable across multiple industries.

CONTENTS


What is a retail system selection project?

What are the activities in a system selection project?

What key considerations are involved in selecting a new system?

What common mistakes or challenges occur when performing a system selection?

What resources should be involved in a system selection project?

Get The Expert Guide to Retail System Selection

Contributors

Dave Birdsall, Senior Manager

Dave Birdsall
Senior Manager

Heidi Csencsits, Senior Manager

Heidi Csencsits
Senior Manager

John Lawing, Senior Manager

John Lawing
Senior Manager

The Parker Avery Group is a leading retail and consumer goods consulting firm that specializes in transforming organizations and optimizing operational execution through the development of competitive strategies, business process design, deep analytics expertise, change management leadership, and implementation of solutions that enable key capabilities.

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