The Expert Guide to Retail System Selection

As retailers and consumer brands evolve their capabilities to address a very changed consumer and global environment, it often becomes clear that changes are required to support future-state business needs. Outside of business process improvements and/or organizational design enhancements, these changes could entail the selection and implementation of new systems.

Whether it is to replace antiquated, ineffective legacy systems, support new ways of delivering the omnichannel customer experience, or improve overall business efficiencies, selecting the proper technology must be done using an objective, business-focused approach.

In this expert guide, Parker Avery consultants take a deep dive into retail system selection, outlining best practice activities based on our proven methodology and deep experience. We also identify resources that must be involved from your teams, explore key considerations, and highlight pitfalls to avoid.

While the target audience for this expert guide is retail and consumer brand companies, our approach and recommendations are applicable across multiple industries.