Global Footwear Retailer Selects New Order Management System

This $8.7B omnichannel athletic footwear and apparel retailer operates 2,100 stores across four banners in 27 countries. The company had built an application architecture to support its online business using home-grown systems coupled with commercially available point solutions. Their architecture posed the following challenges: ​

• No single source of truth for inventory availability across DCs and stores​
• Multiple platforms and complex interfaces feed systems responsible for allocating inventory for fulfillment​
• Issues with setting allocation rules within complex business environments (e.g., EU) often result in gross margin losses​
• Independent systems manage orders for retail stores and e-commerce business​
• Home-grown store-based systems for inventory management and omnichannel order fulfillment result in inventory accuracy issues​
• The inability to properly support high-volume product launches often leads to customer order fulfillment issues​

Recognizing that a new order management system was critical to achieving modern, efficient omnichannel capabilities, the client was also posed with a tight deadline to coordinate this retail system selection project with an ERP selection. ​

Parker Avery led the client through the following activities to select a new order management system:​

• Conducted discovery sessions with key resources to distill a list of critical functional requirements​
• Created an RFP complete with functional and technical requirements​
• Created a comprehensive software demo script​
• Coordinated and conducted on-site software demonstrations with four vendors​
• Conducted customer reference calls and technical review sessions with two vendor finalists​
• Assembled vendor scoring across four major categories: functional, technical, cost/ROI, and overall vendor strength​
• Coordinated a final recommendation for the client’s executive leadership team​