Global Footwear Retailer Selects New Order Management System

Working closely with this global retailer on a tight schedule, Parker Avery assessed alternatives to help select a new order management system (OMS) that met its comprehensive business challenges and will drive competitive omnichannel capabilities

CRITICAL BUSINESS REQUIREMENTS DEFINED

SOLUTION ASSESSMENT COMPLETED

NEW OMS SELECTED

Client Challenge

This $8.7B omnichannel athletic footwear and apparel retailer operates 2,100 stores across four banners in 27 countries. The company had built an application architecture to support its online business using home-grown systems coupled with commercially available point solutions. Their architecture posed the following challenges:

No single source of truth for inventory availability across DCs and stores
Multiple platforms and complex interfaces feed systems responsible for allocating inventory for fulfillment
Issues with setting allocation rules within complex business environments (e.g., EU) often result in gross margin losses
Independent systems manage orders for retail stores and e-commerce business
Home-grown store-based systems for inventory management and omnichannel order fulfillment result in inventory accuracy issues
The inability to properly support high-volume product launches often leads to customer order fulfillment issues

Recognizing that a new order management system was critical to achieving modern, efficient omnichannel capabilities, the client was also posed with a tight deadline to coordinate this retail system selection project with an ERP selection.

Parker Avery Solution

Parker Avery led the client through the following activities to select a new order management system:

Conducted discovery sessions with key resources to distill a list of critical functional requirements
Created an RFP complete with functional and technical requirements
Created a comprehensive software demo script
Coordinated and conducted on-site software demonstrations with four vendors
Conducted customer reference calls and technical review sessions with two vendor finalists
Assembled vendor scoring across four major categories: functional, technical, cost/ROI, and overall vendor strength
Coordinated a final recommendation for the client’s executive leadership team

Results

After completing the evaluation process within the desired timeline, the client was able to select an OMS with the greatest potential to meet its comprehensive business challenges and drive competitive omnichannel capabilities. The client immediately engaged the software vendor in final negotiations for both the software-as-a-service licensing as well as the implementation of the new order management system.

Further, the company’s leadership credited Parker Avery’s deep functional expertise and domain knowledge for enabling the project to move at the speed required.

BOOK A DISCOVERY CALL

SEE MORE OMNICHANNEL & STORE OPERATIONS CASE STUDIES

The Parker Avery Group is a leading retail and consumer goods consulting firm that transforms organizations and optimizes operational execution through development of competitive strategies, business process design, deep analytics expertise, change management leadership, and implementation of solutions that enable key capabilities.

LEARN ABOUT OUR SERVICES

DOWNLOAD PDF