Order Management System Selection and Strategy to Unlock Growth

The client is a $400M vertically integrated company comprised of agricultural operations, manufacturing, brick-and-mortar retail, wholesale operations, as well as catalog/internet sales and distribution. The retailer is one of the nation’s oldest direct marketing companies, with a highly seasonal business. A significant portion of the client’s sales occurs during the holiday shopping season.

The client was unable to support its growth and expansion plans due to challenges associated with its order management system (OMS):

• Existing mainframe systems were 22+ years old, homegrown, and increasingly expensive to operate.
• Call center and supply chain operations were evolving and becoming more complex.
• Recent business strategy initiatives necessitated more advanced systems and process requirements.

The Parker Avery Group worked closely with the client to select a new retail order management system and define the solution implementation strategy. The project included the following key activities:

• Document business requirements
• Develop and issue the RFP
• Conduct scripted vendor demonstrations
• Define the strategic roadmap and business case

Parker Avery’s deliverables included:

• Gap analysis against leading practices
• RFP and vendor demonstration scripts
• Software and vendor evaluation scorecards
• Detailed business case and roadmap
• Executive/board communications