Omnichannel and Store Operations Consulting

Delight your customers with productive and engaged store associates, efficient processes, and technology that supports your operations.

We take a pragmatic approach to solve our clients’ most pressing omnichannel and store operations challenges. Our experts work closely with store leadership and associates, typically including comprehensive store visits and assessments to identify and prioritize opportunities and deliver meaningful value to our clients.

Store Operations Efficiency

Store labor productivity, inventory efficiency, and effective store management are critical to successfully delivering on your customer value proposition. Focusing on labor efficiencies and attention to the customer experience, we thoroughly assess your current operating environment and provide actionable, prioritized recommendations that help you achieve solid improvements. Further, we help assess your existing store/field organization and roles and recommend new roles as well as adjusted resource needs.

Omnichannel Order Management

Retailers must constantly adapt to and manage quickly evolving customer order management and fulfillment requirements. We take into account all aspects of the order lifecycle, from initial order placement through final mile delivery and also return logistics. We work closely with your team to outline strategies and roadmaps, define and implement key capabilities, as well as drive agility and resilience.

Inventory Management and Optimization

Managing and optimizing inventory throughout the retail supply chain is table stakes. Retailers must holistically consider demand signals and inventory levels at the individual store level, as well as across the fleet of stores and distribution centers. Because inventory needs vary considerably from client to client and even within a brand, we incorporate all factors related to the unique business characteristics of different retail segments and inventory types when determining the best approach to your business processes, roles, and technology.

Today’s consumers expect easy, seamless experiences that fulfill their needs and address highly variable shopping behaviors, in-store and digitally. Further, they expect to shop effortlessly despite local and global disruptions. Leading retailers deliver these experiences by flawlessly merging omnichannel and in-store capabilities to deliver on their brand value proposition.

Our deep experience in helping Parker Avery’s clients assess and improve store operations, align store and field organizations, develop or enhance omnichannel processes, as well as design and implement order management and fulfillment capabilities enables our clients to achieve these objectives.

Our omnichannel and store operations consulting services help you achieve better capabilities, happier customers, and more engaged, productive store associates through tailored approaches that drive results.

Assessment and Roadmap

A solid understanding of existing capabilities and gaps, as well as alignment on what initiatives are needed to attain a desired state, is critical for successfully solving your most important challenges. We work closely with your teams in assessing your current state and then building a realistic roadmap that prioritizes initiatives so you can achieve desired outcomes.

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Business Process Improvement

Business process improvement work may be included in a capabilities roadmap, in conjunction with a system implementation, or as a stand-alone project. Working in collaboration with your teams, we focus on improving, simplifying, and standardizing your processes to drive efficiency and business performance.

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Organizational Alignment

Working closely with your teams, we focus on properly aligning roles and responsibilities to enhance productivity and business results. Organizational alignment projects are often performed in conjunction with business process and system implementation work, or they can be stand-alone initiatives.

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Organizational Change

Regardless of size, scope, and cost, all projects produce better results when a company’s leadership ensures a strong organizational change program is in place. It is critically important that the people whom any change will impact are fully aware of and ready to embrace new ways of working. Effective training and learning mechanisms are vital to ensure adoption and sustainment.

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System Selection

There are a myriad of viable technologies available that may address your specific challenges. However, vendor sales pitches and canned demos cannot show how a system will support your business. We objectively help identify, thoroughly evaluate, and recommend systems that align best with your needs, backed by deep experience with leading retail technology vendors across all functional areas.

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Solution Implementation

To achieve optimal ROI, new systems must support your desired capabilities and drive meaningful business results. This means successful system implementations must go far beyond the technical components. We partner with you throughout all stages of implementation focusing on project management, stakeholder and leadership support, business process design, and impacts on your people.

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All Parker Avery Consulting Services

Let’s navigate your transformation success story together.

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