Specialty Retailer’s New Testing Strategy Strengthens Solution Success
Client Challenge
The client is a $350+ million, high-growth specialty retailer offering uniquely designed in-store experiences in over 250 stores across the United States. The retailer had undertaken a business intelligence (BI) initiative to improve analysis and insights into business performance across merchandising, planning, sourcing, allocation, and store operations. The business intelligence project impacted over 100 people within the client’s organization, introducing new online views, reports, and measures.
The client’s management team needed assistance in developing the testing strategy and materials that would enable the business to most effectively test and use the business intelligence solution.
Parker Avery Solution
The Parker Avery Group leveraged deep retail solution implementation experience and system testing expertise to prepare the client for the BI transition. Working closely with key client stakeholders, Parker Avery developed and executed the retailer’s new testing strategy with the following approach:
- Providing retail and BI subject matter expertise, led the business team in detailing the retailer’s new testing strategy
- Developed user acceptance test scripts
- Facilitated user acceptance testing and solution validation
- Supported end-user transition and adoption of the new system
Results
After completing the user acceptance testing phase of the BI system implementation, the retailer successfully deployed the first phase of its BI solution. The company’s business users readily accepted the new system and immediately acknowledged significant productivity efficiencies and better data quality.
Ensure your testing strategy will drive a successful system implementation.
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