What to Do When You’re Expecting… Customers: Part 2

Talk Retail to Me Podcast | June 15, 2020

In this episode, The Parker Avery Group’s organizational change management lead Kathi Toll, along with two of the firm’s retail consulting team members discuss ways retailers can handle customers and associates coming back into their stores after a major disruption like the COVID-19 pandemic. This week, the team focuses on handling tense or challenging situations.

Contributors

Kathi Toll, Principal

Kathi Toll
Principal, OCM Leader

Tricia Gustin, Senior Director of Marketing

Tricia Gustin
Senior Director of Marketing

The Parker Avery Group transforms retail and consumer brand challenges into measurable, sustainable improvements.

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