What to Do When You’re Expecting… Customers: Part 2

Podcast | June 15, 2020

In this episode, The Parker Avery Group’s organizational change management lead Kathi Toll, along with retail experts Tricia Gustin and Heidi Csencsits discuss ways retailers can handle customers and associates coming back into their stores after a major disruption like the COVID-19 pandemic. This week, the team focuses on handling tense or challenging situations.