Parker Avery’s organizational alignment diagnostic included conducting over 30 interviews, administering an anonymous survey to impacted individuals, and facilitating several intensive workshops. Three internal cross-functional peer advisory groups were formed to gather insights and source solutions for the following focus areas:
- Clarification of roles, responsibilities, and process handoffs
- Establishment of communication standards for meetings, email, and other messaging
- Reinvigoration of a formalized work intake process to help better prioritize and manage job activities for the entire team
The initiative was supported by a program governance team, who were empowered to provide guidance and consent. With the governance team in place, the advisory groups worked in an agile manner, iterating ideas into solutions. Over the course of twelve weeks, The Parker Avery Group facilitated weekly work sessions with each peer-advisory group to navigate them through the ideation, recommendation, and refinement of their respective solutions.
Additionally, Parker Avery provided proactive risk mitigation plans and tactics to minimize potential roadblocks.