We’ve all worked for a company (or perhaps several companies) in which we were exposed to policies that just didn’t seem to make sense. Typically starting with the best of intentions, many policies designed to deliver efficiencies, streamline workload, or provide ROI can fall victim to negative downstream behaviors once rolled out.

The causes for this are numerous: misaligned incentives, overly rigid guidelines, or perceived no-win situations. For the most part, retail employees want to do a first-rate job and be recognized (as well as properly compensated) for their work. In the first of this series, we’ll investigate instances in which the best-intentioned policies went off the rails shortly after they were rolled out to stores.

Inventory accuracy is an incredibly important piece of any retail organization’s success and profitability. From ensuring the right inventory