Unified Commerce & Store Operations Services

Retailers must address rapidly changing consumer needs and expectations with agility, resilience, and strategic use of technology

Today’s consumers expect easy, seamless experiences that fulfill their needs and address highly variable shopping behaviors, in-store and digitally. Further, they expect to shop despite global disruptions. Leading retailers deliver these experiences by flawlessly merging online and in-store capabilities to deliver on their brand value proposition.

Our comprehensive experience helping clients adapt, refine, and improve store operations, align store and field organizations, develop unified commerce strategies and processes, and implement order management and fulfillment capabilities enables our clients to achieve these objectives.

Store Operations

We have deep hands-on experience in store operations analysis and improvement including store management, inventory efficiency, and store labor productivity. Focusing on labor efficiencies and attention to the customer experience, we provide actionable, prioritized recommendations that help our clients achieve solid improvements. Further, we help clients assess their current store/field organization and roles and recommend new roles as well as adjusted resource needs.

Order Management & Fulfillment

Our team brings unified commerce expertise and retail industry best practices to help clients better manage quickly evolving customer ordering and fulfillment requirements. We take into account all aspects of the order lifecycle, from initial order placement through final mile delivery and also return logistics. We work closely with our clients to outline strategies and roadmaps, define and implement key capabilities, as well as drive agility and resilience.

Inventory Management & Optimization

We help our clients develop and implement better strategies and processes for managing and optimizing inventory throughout the entire retail supply chain. Our team holistically considers demand signals and inventory levels at the individual store level, as well as across the fleet of stores and distribution centers. Further, we focus on inventory allocation speed and flexibility. We recognize that inventory needs vary considerably from client to client and even within a brand. As such, our experts incorporate all factors related to the unique business characteristics of different retail segments and inventory types when determining the best approach to a client’s business processes, roles, and technology.

Unified Commerce & Store Operations Case Studies

We invite you to read a few of our latest client case studies focused on Parker Avery’s unified commerce and store operations services. For a full understanding of our experience, please visit our Case Studies page.