Omnichannel and Store Operations

We have deep hands-on experience in store operations analysis and improvement including store management, inventory efficiency, and store labor productivity. Focusing on labor efficiencies and attention to the customer experience, we provide actionable, prioritized recommendations that help our clients achieve solid improvements. Further, we help clients assess their current store/field organization and roles and recommend new roles as well as adjusted resource needs.

Our team brings unified commerce expertise and retail industry best practices to help clients better manage quickly evolving customer order management and fulfillment requirements. We take into account all aspects of the order lifecycle, from initial order placement through final mile delivery and also return logistics. We work closely with our clients to outline strategies and roadmaps, define and implement key capabilities, as well as drive agility and resilience.

We help our clients develop and implement better strategies and processes for managing and optimizing inventory throughout the entire retail supply chain. Our team holistically considers demand signals and inventory levels at the individual store level, as well as across the fleet of stores and distribution centers. Further, we focus on inventory allocation speed and flexibility. We recognize that inventory needs vary considerably from client to client and even within a brand. As such, our experts incorporate all factors related to the unique business characteristics of different retail segments and inventory types when determining the best approach to a client’s business processes, roles, and technology.