Omnichannel and Store Operations

We take a pragmatic approach to solve our clients’ most pressing omnichannel and store operations challenges. Our experts work closely with store leadership and associates, typically including comprehensive store visits and assessments to identify and prioritize opportunities and deliver meaningful value to our clients.

Today’s consumers expect easy, seamless experiences that fulfill their needs and address highly variable shopping behaviors, in-store and digitally. Further, they expect to shop effortlessly despite local and global disruptions. Leading retailers deliver these experiences by flawlessly merging omnichannel and in-store capabilities to deliver on their brand value proposition.

Our deep experience in helping Parker Avery’s clients assess and improve store operations, align store and field organizations, develop or enhance omnichannel processes, and implement order management and fulfillment capabilities enables our clients to achieve these objectives.

Store Operations

We have deep hands-on experience in store operations analysis and improvement including store management, inventory efficiency, and store labor productivity. Focusing on labor efficiencies and attention to the customer experience, we provide actionable, prioritized recommendations that help our clients achieve solid improvements. Further, we help clients assess their current store/field organization and roles and recommend new roles as well as adjusted resource needs.