Your organization should no longer operate the way it did even five years ago. Most certainly not with a “but we have always done it this way” mentality. Traditional companies are moving away from their former silo’d models, and towards much more collaborative structures. The big push of moving towards customer centricity means no longer being product focused, and this has wide-ranging implications to your marketing, operations, and merchandising departments. New supply chain models that are also much more collaborative and have stronger suppler-retailer partnerships impact how your distribution, warehousing and logistics teams operate. New technologies like artificial intelligence, machine learning, and augmented reality are pushing retailers way beyond their traditional comfort zones. This means redesigning roles and responsibilities, clearly communicating the new processes and relationships, and implementing well-designed, ample training programs to help your company embrace the transformation and achieve the expected benefits.