Project Description
Assessment and recommendations for store operations improvements, creation of new SOPs, and organizational alignment to support growth
The Client
A $4M retail organization operated by the U.S. federal government consisting of multiple gift shops, warehouses, and merchandising functions.
The Challenge
Since its inception, the organization had grown in sales volume, but had not kept pace with updating and documenting the business processes required to support operations. Leadership was also unsure if existing roles, organizational structure and training were best suited to the business' needs.
Furthermore, the organization was not taking full advantage of functionality built into their existing retail systems. They wished to incorporate leading retail business practices into their operations and fully leverage their retail systems.
The Parker Avery Solution
Leveraging Parker Avery's retail store operations business process landscape, the project team thoroughly assessed the client's existing environment (people, process and technology), outlined and prioritized specific recommendations for improvement and updated the client's standard operating procedures (SOPs).
Additionally the team recommended a new organizational structure with detailed responsibilities for each role to most appropriately support the business. Key project activities included:
- Reviewed and assessed "as-is" business processes
- Developed and prioritized improvement recommendations
- Updated/created SOPs
- Developed organizational structure recommendations
- Developed high-level training recommendations
The Result
The client now has nineteen comprehensive SOPs that reflect their business processes and include several of Parker Avery's "quick hit" recommendations. The client is moving forward with implementing additional recommendations for inventory management, merchandising, training and the new organizational structure, as well as incorporating more comprehensive staff training and reporting capabilities.
