Project Description

After weeks, months, or even years of research, requirements gathering, and vendor demonstrations, your company is embarking on a retail system implementation. The new system may be replacing a simple process area in your business and have relatively few organizational impacts, or it may be replacing a very complex set of processes with touchpoints across your entire enterprise. Either way, users are going to have preconceived notions of the new system and the implementation process. Some users will rely on horror stories based on past software implementations, while others will claim the last implementation was challenging (and expensive) but ultimately proved to be a wise move for their company.