Along with increasing competition, the company was facing pressures to improve customer service and enhance their supply chain capabilities. The client embarked on nine different projects to meet these new demands. Unfortunately, each of these projects was planned in a silo with no visibility to the other projects’ timelines or requirements.
Additionally, many people within the company were working on several of the projects simultaneously, and they required access to the same code base within their existing ERP system. Projects were delayed when an associate was not available because another project was still using that resource. When leadership asked when the delayed project would resume, the team could not answer because they did not have an integrated plan to know when associates would be available. Furthermore, the leadership team was not kept apprised of key issues or risks and was not able to assist the teams in removing roadblocks.