To fully understand the company’s product development process and associated pain points, the Parker Avery team began by interviewing representatives across the client’s applicable business areas, including design, product development, sourcing, packaging, and merchandising.
Parker Avery utilized knowledge from a small, senior-level client core team and information gathered during the interviews to build standardized future-state process flows for the entire product development process. Additionally, the team specified the role responsible for each step in the flow along with any measurable changes that were needed in the new process with regards to people, process, and/or technology.
Throughout the design process, the team also identified and designed key templates for collecting/tracking data that would be standardized as part of the new process. Parker Avery’s key deliverables during the project included:
- Future state process flows
- High-level change impact analysis
- Key standardized data collection/tracking templates