Project Description

Identification of common future-state processes across different banners and analysis of change impacts, as well as development of an implementation roadmap to deliver the desired process and systemic changes

The Client

A multi-banner Fortune 150 discount retailer operating over 14,000 stores throughout the United States and Canada

Multi-Banner Process and System Harmonization

The Challenge

Due to recent acquisitions, the company was faced with using multiple disparate systems to perform similar business activities across its different banners. As an example, one banner was operating with a legacy homegrown sourcing and purchase order (PO) tracking system, while another banner was using a configurable software package from a reputable PLM solution provider.

While some of the processes and systems were too distinct to synchronize, some business areas determined that it would be feasible and beneficial to create uniform processes utilizing common systems, primarily focusing on global sourcing, merchandising, PO administration, and product development.

The company needed assistance in identifying common future-state processes across different product types and banners, determining system(s) necessary to support the common processes, creating an implementation roadmap, as well as performing a change impact analysis across affected roles.