With a complex business model consisting of multiple banners and channels (wholesale, retail, e-commerce and private label products for major mass retailers), the company was also rapidly expanding its business across international borders. To consolidate buying power and improve supply chain efficiency, the company desired to set up its own direct sourcing organization capable of processing a significant portion of its finished goods purchasing and serving as a financial transaction hub.
The company’s legacy order management system had been highly customized and was incapable of enabling the new capabilities required to support the evolving operations. As such, a new system supporting distributed order management across multiple distribution points and countries was needed. At the same time, the demand capture and supply planning and execution solution had to be upgraded to ensure the accurate and timely match of supply to demand in order to maximize sales and profit.