Project Description

Ensuring Transformational Success

Ensuring Business Transformation Success

Bringing the "A Team"

Ensuring Transformational Success

Ensuring Business Transformation Success

Bringing the "A Team"

Critical and often over-looked components in the overall success of any initiative is business and IT joint partnership and the creation of a balanced project team.

How many times has an IT executive identified new technologies or capabilities that are expected to drive down overall costs and transform the company, only to be met by a collective shrug by business leadership? We have found most large-scale IT projects that struggle to achieve business case benefit targets and associated adoption are often rooted in the idea that the project will succeed on its technology merits alone—with or without the buy-in from the actual business users.

Companies who attempt enterprise-wide IT projects with mixed success and marginal long-term adoption must take a step back and view these types of initiatives as people-empowered business transformations that are enabled by technology. Adopting this mindset will lead to much better long-term results. Rather than focusing on the replacement of aging IT infrastructure, a much more compelling conversation to have with business leaders is setting realistic expectations of improved processes, new capabilities, efficiency gains, and financial benefits.

Ultimately, we believe that the business (i.e.,end users) should lead the transformation while being supported by strong technology and business process expertise. In this point of view, we will discuss why it is critical that transformational success originates with the business, the benefits of investing in the project team in the early stages of the project (and the ramifications of not doing so), as well as outline key factors and characteristics to consider when assembling a strong project team.

Transformation Success Begins with the Business

All of the cutting-edge “bells and whistles” and many of the accompanying financial benefits of new technology will be hampered or worst case, completely lost without the underlying business processes in place to leverage them. As such, the best resources to design, develop, and implement those processes are the most competent people from within the business. Far too many times, we have seen project teams assembled based primarily on availability rather than capabilities to drive real results and credibilit