Over seven weeks, The Parker Avery Group worked closely with stakeholders to deeply understand the client’s culture, so the internal change management capability and toolkit were tailored to align with the brand’s DNA.
Parker Avery conducted over 20 interviews with all levels of the organization and facilitated multiple work sessions with the client team to collaborate on building and refining the change strategy and supporting tools.
The toolkit included:
- Change management methodology customized for their organization
- Comprehensive four-week training approach including distinct training modules, tailored templates, and tools
- Weekly debrief and feedback sessions
- Post-implementation coaching and support
Additionally, Parker Avery created the change management onboarding program for the client’s internal team and prepared associated training materials. The team onboarded the client’s internal resources who would serve in OCM roles with an eye towards continuing to mature their internal change management capability.